Our services

Our services: Cost-conscious maintenance for your IT systems and hardware

Our Third Party Maintenance (TPM) enables you to easily and cost-efficiently maintain IT systems from different manufacturers in your data center.

Our technicians visit your data center several times a year and work closely with your team on site. They check the systems thoroughly, document their current state and rectify potential problems before they occur. In this way, we ensure the long-term maintenance of your IT infrastructure. In addition, any errors that occur are of course also rectified within the agreed service level agreements (SLAs). This on-site service is included in the total price for full maintenance, as are the costs for spare parts.

Your benefits with our third-party maintenance

→ Cost reduction

Cost savings of 40-60 %

→ Worldwide

Taking over the maintenance of systems worldwide

→ Consolidation

All systems in one maintenance contract

→ Call Dispatch

German-speaking call dispatch – 7 days – 24 hours

→ Individual duration

Terms of between 3 and 36 months

→ Fixed contact person

One contact for all systems

→ Service level agreement

SLA changes during the term

→ Registration and deregistration

Logging systems on and off during runtime

→ End-of-life / end-of-service

Maintenance for EOL/EOS systems

Supported manufacturers

Server systems:

Cisco, Dell/EMC², Fujitsu, HP/HPE, IBM/Lenovo, Oracle, SuperMicro

Storage systems:

Dell/EMC², Fujitsu, HDS, HP/HPE, IBM, NetApp, QNap

Libraries:

IBM, Oracle/SUN/STK, Overland, Qualstar, Quantum, Tandberg

SAN/Network:

Brocade, Cisco, Emulex, Extreme Networks, HP/HPE, Juniper Networks, Qlogic

Our IT solutions at a glance

Refurbished IT systems

Refurbishing refers to the quality-assured revision and repair of products.

  • High cost reduction of up to 60%
  • Everything from a single source
  • In principle 12 months warranty
  • From day one amalphi maintenance with the desired SLA
  • Sustainability, resource-saving use
  • Financial security in the current economic situation
  • Available within a few days

System purchase and disposal

Are your systems getting on in years? We support you with certified disposal and at the same time enable you to optimize your investments by buying and selling servers and components:

  • Certified disk deletion and disposal
  • Disposal of old appliances
  • Purchase and sale of refurbished systems or components

Further services

To ensure the smooth functioning of your IT infrastructure, we also offer:

Managed service
  • Remote monitoring
  • Preventive maintenance
  • Inventory Management
  • Project support

Roll-out (IMAC)
  • Installation
  • Briefing
  • Documentation
  • Hardware disposal

Removals
  • Planning
  • Installation + commissioning
  • Documentation
  • Hardware disposal

Ticket notification

Our Service Dispatch Center (SDC) is available 24/7 to report a fault on one of your systems.

Contact for existing customers

The SDC will coordinate all necessary steps to ensure that the fault is rectified quickly by the Germany-wide service team. Please have the following data of the affected system ready when calling the SDC:

  • Local contact person with contact information
  • Priority of the fault
  • Fault description, system error codes
  • System location
  • System serial number

This information is also required when opening a ticket by e-mail.

Worldwide service

In these countries we currently provide services for our customers

Worldwide service

In these countries we currently provide services for our customers