Your reliable partner for
Third Party Maintenance,
refurbished IT systems,
system purchase and disposal
High-quality service is our commitment - this is also reflected in the following values
Servers under maintenance
Storage systems
Partners and customers
About us
amalphi was founded in 2003 and has been active on the market as a third party maintenance provider ever since.
Initially, maintenance services were only provided in Germany, but later the focus shifted to foreign countries. Today, the company provides services for more than 35,000 systems in more than 50 countries around the world.
In Germany, the service is provided by the company’s own technicians on site at the customer’s premises; internationally, the company relies on long-term partners who provide on-site service. Amalphi’s customers are mainly upper medium-sized companies with or without international branches. In addition, some DAX companies also entrust their systems worldwide to Amalphi. The high quality of the services provided by amalphi technicians can be seen in the very high renewal rate of the systems under maintenance as well as the length of the partnerships with our customers.
Another important pillar in terms of customer relations are our partners, many of whom have also been with us for many years, who entrust us with the maintenance of their customers’ systems. Amalphi GmbH was established in 2021 as a result of the carve-out of the TPM business from amalphi AG to LMP IT Holding GmbH (today: VALLEY IT GROUP GmbH).
In mid-February 2024, TÜV SÜD certified that the amalphi GmbH has introduced a quality management system and the requirements for DIN EN ISO 9001:2015 are met.
Service
Third Party Maintenance (Full Maintenance)
Third Party Maintenance (TPM). With TPM, the various systems from different manufacturers are maintained within their data centre in a simple and cost-saving way. In addition, our technicians will visit your data center several times a year in coordination with the colleagues on site to ensure that the systems are maintained. Future errors can be avoided in advance by inspecting and documenting the systems. These visits and any associated troubleshooting are not subject to the agreed SLAs.
cost reduction
- cost savings of 40-60%
worldwide
- maintenance of systems worldwide
consolidation
- of all systems in one maintenance contract
call dispatch
- german-speaking call dispatch – 7 days – 24 hours
individual term
- terms between 3 and 36 months
one contact person
- one contact person for all systems
service level agreement
- SLA changes during the term
registration and deregistration
- logging in and logging out of systems during runtime
end-of-life / end-of-service
- maintenance for eol-eos-systems
Supported manufacturers
| Server systems: | Cisco, Dell/EMC², Fujitsu, HP/HPE, IBM/Lenovo, Oracle, Supermicro |
| Storage systems: | Dell/EMC², Fujitsu, HDS, HP/HPE, IBM, NetApp, QNAP |
| Libraries: | IBM, Oracle/SUN/STK, Overland, Qualstar, Quantum, Tandberg |
| SAN/Network: | Brocade, Cisco, Emulex, Extreme Networks, HP/HPE, Juniper Networks, Qlogic |
Refurbished it systems
- high cost reduction of up to 60% for the systems to be purchased
- everything from one source
- in general 12 months warranty, additionally from the 1st day amalphi maintenance with desired sla
- sustainability, resource-saving use
- financial security in the current economic situation
- available within a few days
System purchase and disposal
- certified data media disposal
- disposal of old equipment
- purchase and sale of refurbished systems or components
Further services
Managed service
- remote monitoring
- preventive maintenance
- inventory management
- project support
Roll-Out (IMAC)
- installation
- instruction
- documentation
- disposal
removals
- planning
- erection + commissioning
- documentation
- disposal
Worldwide service
In these countries we currently provide services for our clients.
Ticket handling
Our service dispatch centre (sdc) is available around the clock to report a malfunction with one of your systems.
When contacting the service dispatch center please have the following information to hand:
- local contact person with contact information
- priority of the failure
- description of the failure (e.g. error codes from the affected system)
- location of the system
- serial number of the affected system
This information is also required when opening a ticket by mail.
Customers
Our customers appreciate our high-quality hardware service.
The size or form of the company does not make any difference to us.
Medium-sized companies and large corporations
System houses and data centres
Flexible approach to expand the range of services in line with the market and thus increase competitiveness. You generate additional turnover / revenue over margin on amalphi gmbh services.
Cloud provider
Competitive advantage in the positioning of the offer portfolio around the cloud, as you can also offer your customers a solution for the non-migratable legacy applications by keeping the associated hardware platforms alive through maintenance services from amalphi GmbH. You generate additional turnover / revenue over margin on amalphi GmbH services.
Your advantages at a glance
Highest maintenance quality
Our objective is to exceed the quality of the manufacturers’ maintenance services with an overarching approach. We constantly monitor ourselves and optimise, especially on the basis of feedback from our customers. The qualification and motivation of our employees is the central focus. The quality of the service can also be determined on the basis of customer references.
Flexible contract terms
Sooner or later in the procurement process, the question of contract duration arises. In the case of hardware consolidations, it often happens that equipment has to be removed from the maintenance contract at an early stage. We offer flexible contract terms, independent of the end of service/end of life of the products, and also offer the option of flexibly registering and deregistering individual systems.
Worldwide maintenance, central administration
We do worldwide – we take over the maintenance for all systems worldwide for internationally active companies according to the same standards. Here we rely on our dense, international partner network.
Customised SLAs
Every company has different needs – we meet these individually. In addition to the standard SLAs from 5/9 to 7/24 with different response and recovery times, this also includes special service types, such as depot services, for the prompt replacement of equipment on site.
Nationwide service
With our extensive network of technicians, we are able to react at short notice in the respective region, in accordance with the agreed SLA, and to make a technician available on site at the customer in the shortest possible time.
Consolidation
We consolidate the various systems of the different manufacturers into one contract. This makes administration simple and clear.
Sales team
Peter Poths
CEO
Dirk Lüders
Regional Sales Manager North-East
Michel Henkel
Regional Sales Manager South
Pierre Hartmann
Regional Sales Manager Central Germany